Mobile Ticketing Case Study: Los Angeles Metrolink

metrolink case study

Metrolink is Southern California’s commuter rail system. Historically they operated a paper-based ticketing system. During busy periods, the long lines at vending machines were a major source of customer frustration and complaints.

Download the case study and learn how Metrolink a were able to:

  • Achieve 13% adoption after month long pilot.
  • Achieve 15% adoption network wide after three months.
  • Introduce new Inspect validation app.