National Express West Midlands Case Study

Revolutionising Smart Ticketing and MaaS Integration in Public Transport

Discover how National Express West Midlands partnered with Masabi and Payzone to offer cash payments for digital tickets, providing seamless travel across the region.Discover how National Express West Midlands partnered with Masabi to launch their mobile ticketing app, marking the beginning of a transformative journey aimed at enhancing the passenger experience

Key Highlights:

- 43 million bus trips enabled by mTickets in 2023.

- 21% increase in mTicket usage from 2023 to 2024.

- 25% reduction in driver effort, streamlining operations.

- +1,300 retail locations in partnership with Payzone now offer convenient ticket purchases.

Download the full case study to see how this innovative solution transformed accessibility and fare payments in the West Midlands!